Refund Policy

100% money-back guarantee on the first box

If you're not happy with your first box, please email us first at hello@welcometomaple.com. For a full refund, you must notify us within seven days of receiving your first box. We're not able to offer refunds after the first box. All items must be unused in its original condition, and be shipped back to us within 21 days (return shipping costs are not refunded) to the address below:

The Naturalist Publishing
PO Box 45108
Vancouver, BC  V6S 2M8
Canada

Need to update your shipping or billing address?

Email us at hello@welcometomaple.com, or call 1-888-655-0633, Monday to Friday from 9:30 am to 4:30 pm Pacific Time. Please allow 48 hours (not including weekends or holidays) for our team to respond by email or phone.