FAQ – The Maple Box

Our team members are happy to help you out Monday to Friday from 9:30 am to 4:30 pm Pacific Time. To email us, write to hello@welcometomaple.com. If you prefer to reach us by phone, call 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email or phone, or if you leave us a voicemail.

The Maple Box: expedited shipping across Canada is included in the price. Shipping to the US is $15 Canadian dollars. International shipping, if available, is calculated during checkout.

Maple magazine: shipping across Canada is included in the price. For US and international orders, shipping is calculated upon checkout.

Product sales (i.e. Maple candles): shipping is calculated upon checkout. For orders over $98, shipping is included in the price. International shipping, if available, is calculated during checkout.

Depending on your subscription plan, orders are processed as follows;

Quarterly Plan: quarterly orders renew every 90 days from the first date that you subscribed, OR two weeks before preparation for fulfillment begins for the next season, whichever date comes first. Preparation for fulfillment begins on the 1st of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season). With the quarterly plan, the cost per box is $119 plus tax.

Annual Plan: annual orders renew every 365 days from the first date that you subscribed, OR two weeks before preparation for fulfillment begins on the next season following your most recent annual cycle, whichever date comes first. Preparation for fulfillment begins on the 1st day of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season). With the annual plan, the cost per box is $112 plus tax.

All subscription plans will receive four boxes per year, each with a retail value of up to $240.

The subscription is set to auto-renew, and your payment method on file will be automatically processed unless you cancel before your billing cycle begins again. You can cancel anytime by writing to us at hello@welcometomaple.com, or by phone at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

Yes, you can change the date your subscription renews anytime by writing to us at hello@welcometomaple.com. Notice that the new order date can be scheduled no later than two weeks before the corresponding season begins preparing for fulfillment. Preparation for fulfillment begins on the 1st of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season).

The concept of The Maple Box is "True North organic living”. Most of the products we curate for each edition are made in Canada, but not all. As an example, in a typical box of 8 products, we aim to feature 5-6 products from Canadian brands. Occasionally, we issue editions that are 100% from Canadian brands. We also place particular intention around featuring woman-owned and BIPOC-owned brands.

If you have recently subscribed to Maple magazine, and later decided to subscribe to The Maple Box, we will be happy to cancel your magazine subscription and credit the amount ($40) to your Maple Box account. Due to the high cost of mailing, we're only able to offer this credit before or shortly after you've received your first issue of Maple magazine.

To cancel your Maple magazine subscription and apply for the credit to your Maple Box account, write to us at hello@welcometomaple.com, or call us at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

If you're not happy with your first box, please email us first at hello@welcometomaple.com. For a full refund, you must notify us within 7 days of receiving your first box. We're not able to offer refunds after the first box. All items must be unused in its original condition, and be shipped back to us within 21 days (return shipping costs are not refunded) to the address below:
Maple Warehouse
124-1085 East Kent Avenue N
Vancouver, BC V5X 4V9
Canada

All content that appears on this site is the exclusive property of The Naturalist Publishing Corp. and/or contributors operating under licensing agreements with The Naturalist and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of The Naturalist. The use of any material as the basis for another creative concept is a violation of copyright.

General

The Maple Box

Maple Magazine

Policies