Our team members are happy to help you out Monday to Friday from 9:30 am to 4:30 pm Pacific Time. To email us, write to hello@welcometomaple.com. If you prefer to reach us by phone, call 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email or phone, or if you leave us a voicemail.

To update your shipping and billing information, log in to your account by clicking on the "Account" link in the top menu. You can also write to us at hello@welcometomaple.com or call us at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

Yes! Everything is priced in Canadian dollars.

The Maple Box: expedited shipping across Canada is included in the price. Shipping to the US is $15 Canadian dollars. International shipping, if available, is calculated during checkout.

Maple magazine: shipping across Canada is included in the price. For US and international orders, shipping is calculated upon checkout. 

Product sales (i.e. Maple candles): shipping is calculated upon checkout. For orders over $98, shipping is included in the price. International shipping, if available, is calculated during checkout.

Spring edition: season begins April 1st, ships late April
Summer edition: season begins July 1st, ships late July
Cozy Autumn edition: season begins October 1st, ships late October
Winter Wellness edition: season begins January 1st, ships late January

Depending on your subscription plan, orders are processed as follows;

Quarterly Plan: quarterly orders renew every 90 days from the first date that you subscribed, OR when they go in the queue for the next season, whichever date comes first. Orders go in the queue for fulfillment on the first business day of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season). For example, if you first subscribed in February and the first box was Winter, your subscription will renew April 1st for the Spring box. With the quarterly plan, the cost per box is $119 plus tax.

Annual Plan: annual orders renew every 365 days from the first date that you subscribed, OR when they go in the queue for the next annual season, whichever date comes first. Orders go in the queue for fulfillment on the first business day of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season). For example, if you first subscribed in February and the first box was Winter, your subscription will renew January 2nd of the following year for the next Winter box. With the annual plan, the cost per box is $112 plus tax.

All subscription plans will receive four boxes per year, each with a retail value of up to $240.

The subscription is set to auto-renew, and your payment method on file will be automatically processed unless you cancel before your billing cycle begins again. You can cancel anytime by writing to us at hello@welcometomaple.com, or by phone at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

Yes, you can change the date your subscription renews anytime by writing to us at hello@welcometomaple.com. Notice that the new order date can be scheduled no later than two weeks before the corresponding season begins preparing for fulfillment. Preparation for fulfillment begins on the 1st of the following months: January (Winter season), April (Spring season), July (Summer season), October (Autumn season).

You only need to sign up once. The subscription is set to auto-renew, so you'll automatically receive future editions until you cancel.

To cancel your subscription to The Maple Box, write to us at least 5 business days before your next billing cycle begins, at hello@welcometomaple.com, or call us at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

Yes! If you’re a subscriber to The Maple Box, rest assured that you’ll never miss an issue of Maple magazine. 

The concept of The Maple Box is "True North organic living”. Most of the products we curate for each edition are made in Canada, but not all. As an example, in a typical box of 8 products, we aim to feature 5-6 products from Canadian brands. Occasionally, we issue editions that are 100% from Canadian brands. We also place particular intention around featuring woman-owned and BIPOC-owned brands.

Subscriptions will auto-renew on the day that they are due to expire, 365 days after purchase. Gift subscriptions purchased for someone other than yourself will not auto-renew.

If you have recently subscribed to Maple magazine, and later decided to subscribe to The Maple Box, we will be happy to cancel your magazine subscription and credit the amount ($40) to your Maple Box account. Due to the high cost of mailing, we're only able to offer this credit before or shortly after you've received your first issue of Maple magazine.

To cancel your Maple magazine subscription and apply for the credit to your Maple Box account, write to us at hello@welcometomaple.com, or call us at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

To cancel your Maple magazine subscription, write to us at least 5 business days before your next billing cycle begins, at hello@welcometomaple.com, or call us at 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.

If you're not happy with your first box, please email us first at hello@welcometomaple.com. For a full refund, you must notify us within 7 days of receiving your first box. We're not able to offer refunds after the first box. All items must be unused in its original condition, and be shipped back to us within 21 days (return shipping costs are not refunded) to the address below: 
Maple Warehouse
124-1085 East Kent Avenue N
Vancouver, BC  V5X 4V9
Canada
 

You can cancel your subscription to The Maple Box or Maple magazine anytime by writing to us at hello@welcometomaple.com, or by calling 1-888-655-0633. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.